Shipping Policy

Order Processing Time
All orders are processed and dispatched within 1–2 business days of being placed. Orders are not processed on weekends or public holidays.

Shipping Times
Once dispatched, international orders arrive within 7–12 business days. Total time from order to delivery is typically 8–14 days, accounting for both processing and transit.

Order Tracking
As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package. If you don't receive tracking within 2 business days, check your spam folder or contact us.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size, and shown clearly before you complete your purchase.

Multiple Items in One Order
Since we work with a network of trusted suppliers, items in the same order may ship separately and arrive at different times, sometimes with separate tracking numbers. This is completely normal.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes upon arrival. These are the customer's responsibility and aren't included in the item price or shipping cost.

Delays
Occasional delays can happen due to customs, weather, carrier issues, or high shipping volumes. If your order exceeds the estimated window, reach out and we'll look into it.

Incorrect Shipping Information
Please double-check your address at checkout — we're not responsible for orders shipped to an incorrect address provided by the customer. Contact us right away if you spot an error before dispatch.

Lost or Missing Packages
If tracking shows "delivered" but you haven't received your package, check with neighbors or your local post office first, then contact us if it's still missing.

Questions?
Reach out to our support team anytime — we're happy to help.